Refund policy

Last updated: October 8, 2026

At VAJRA WILL, we want you to be satisfied with your purchase.

If there is a problem with your order, please contact us at:

support@vajrawill.com

We will review your request and provide the appropriate next steps.

1. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your item arrives damaged, materially defective, or different from the item you ordered, please contact us as soon as reasonably possible after delivery.

Please include:

  • your order number;
  • a description of the issue; and
  • clear photographs or video showing the problem.

After reviewing the issue, we may offer, as appropriate:

  • a replacement;
  • a partial refund;
  • a full refund; or
  • another reasonable solution.

In some cases, we may not require the damaged or defective item to be returned.

2. MISSING ITEMS

If an item is missing from your order, please contact us at:

support@vajrawill.com

Please provide your order number and details of the missing item.

We will review the shipment information and, where appropriate, arrange a replacement or refund.

3. RETURN REQUESTS FOR NON-DEFECTIVE ITEMS

If you wish to return an item for a reason other than damage, defect, or fulfillment error, please contact us within 30 days of delivery.

To be eligible for a return, the item must generally be:

  • unused;
  • unworn, where applicable;
  • in substantially the same condition in which it was received; and
  • returned with any original packaging, accessories, or included materials.

You must contact us before sending any item back.

Returns sent without prior authorization may not be accepted.

4. RETURN SHIPPING

For non-defective returns, the customer may be responsible for return shipping costs unless otherwise required by applicable law or agreed by us in writing.

Because we currently operate an international ecommerce business, return instructions and the appropriate return destination may vary depending on the order and location.

Please do not send a return to the original shipping address unless we specifically instruct you to do so.

We do not charge a restocking fee.

To receive return instructions, please contact:

support@vajrawill.com

5. NON-RETURNABLE ITEMS

Certain items may not be eligible for return where permitted by applicable law.

These may include:

  • items that show clear signs of use, wear, damage, or alteration after delivery;
  • items returned without required components or packaging;
  • customized or personalized products, if offered;
  • gift cards, if offered; and
  • other items identified as final sale at the time of purchase.

Nothing in this section limits any rights you may have under applicable consumer protection law.

6. EXCHANGES

We do not currently offer automatic exchanges through our website.

If you would like a different item, please contact us at:

support@vajrawill.com

Depending on the circumstances, we may:

  • arrange a replacement;
  • authorize a return and new purchase; or
  • provide another reasonable solution.

7. REFUNDS

Once a return or refund request has been approved, refunds will generally be issued to the original payment method.

Approved refunds are generally issued within 5–7 business days after we receive and inspect the returned item, or after we approve a refund where no return is required.

Your bank, card issuer, PayPal, or other payment provider may require additional time before the refund appears in your account.

Original shipping charges may be non-refundable for non-defective returns unless otherwise required by law.

If your order was damaged, defective, incorrect, or otherwise affected by an error on our part, we will handle refund and shipping costs as appropriate.

8. ORDER CANCELLATIONS

If you need to cancel or change an order, please contact us as soon as possible at:

support@vajrawill.com

We will make reasonable efforts to accommodate cancellation or modification requests.

However, once an order has entered processing or has been shipped, we may not be able to cancel or modify it.

If an order has already been shipped, it may need to be handled through the return process described in this policy.

9. REFUSED OR UNDELIVERABLE PACKAGES

If a package is returned to us because:

  • the customer provided an incorrect or incomplete address;
  • delivery was refused;
  • the package was not collected; or
  • delivery could not be completed for reasons not caused by us,

we may deduct reasonable shipping or return-related costs from any refund, where permitted by law.

Please make sure your shipping information is complete and accurate before submitting your order.

10. LOST OR DELAYED SHIPMENTS

Shipping times are estimates and delays may occur due to carriers, customs, weather, seasonal congestion, or other circumstances outside our reasonable control.

If tracking shows that your package may be lost or has not moved for an unusually long period, please contact us at:

support@vajrawill.com

We will review the tracking information and assist you with the appropriate next steps.

A delayed shipment is not automatically considered lost.

11. CHARGEBACKS AND PAYMENT DISPUTES

If you have a problem with your order, we encourage you to contact us first at:

support@vajrawill.com

We will make reasonable efforts to resolve the issue promptly.

This does not limit any rights you may have through your payment provider or applicable law.

12. CONSUMER RIGHTS

Nothing in this Refund Policy is intended to exclude, restrict, or waive any rights that cannot lawfully be excluded under applicable consumer protection law.

If applicable law gives you greater rights than those described in this policy, those legal rights will apply.

13. CONTACT US

For return, refund, replacement, or cancellation questions, contact:

VAJRA WILL

Email: support@vajrawill.com